7 core competencies for revenue managent
Today’s hospitality landscape is more competitive and more complicated than ever before. With revenue management’s recognized contribution to the industry and the majority of hoteliers employing...
View ArticleHow to deal with upset customers using social media
How are you responding to upset customers? No matter what you sell or what industry you’re in, you’re going to experience negative word of mouth. You know, those customers who are expressing their...
View ArticleTaking up-selling in Hotels to the level of art
It’s revenue management utopia to work with a general manager and operations team with true passion for up selling. Some hoteliers are taking it to the level of art in trying to increase guest spending...
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